Customer support
Open a ticket for anything related to your website, software, hosting or campaign. Every ticket gets a number so nothing is lost.
Open a support ticket
Describe the problem in as much detail as you can. Include page links or steps to reproduce it.
Check a ticket
Enter the ticket number from your email.
Urgent problem?
If a live website or system is down, call or WhatsApp us after opening the ticket.
01758907467Saturday to Thursday, 10:00 AM to 7:00 PM WhatsAppSend screenshots and your ticket number hello@amaarsoft.comEmail supportSupport questions
A company website usually takes 2 to 4 weeks. An e-commerce site takes 4 to 6 weeks. Business software such as ERP, POS or school management takes 4 to 12 weeks depending on the modules you need. We give you a written timeline before we start.
Most projects are paid in three parts: an advance to start, a second payment when you approve the working demo, and the balance at launch. We accept bank transfer, bKash and Nagad.
Yes. Every website and system we build comes with an admin panel, and we train you or your staff on how to use it. You can change text, images, products, prices and more without calling us.
Yes. We can register your domain, set up fast hosting and professional email such as you@yourcompany.com, or work with the hosting you already have.
Every project includes free bug-fix support after launch. After that you can choose a monthly maintenance plan, or contact us when you need changes. Support is available by ticket, phone and WhatsApp.
Yes. Most of our communication happens over phone, WhatsApp and video calls, and we deliver online. For larger software projects in Dhaka we also visit your office.
Fill in the ticket form on this page with your name, email, the problem and its priority. You get a ticket number by email, and you can check replies on this page with that number and your email.
We reply to tickets within one working day, and urgent tickets for live websites or systems are handled the same day during office hours.